The room had ants crawling on the beds, spider nests, dead flies. Bed was extremely uncomfortable and underneath was rubbish and another guests script cream. Cutlery had not been cleaned since the previous guests. The air conditioning barely worked. Dust build up was extremely thick and when informing staff of the cleanliness of the room and the smell, there was no care given. Will never stay there again!

酒店回复：Dear Rebecca,Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and are very concerned by the issues you’ve described. Cleanliness and guest comfort are top priorities for us, and what you encountered is not reflective of the standards we aim to uphold.We sincerely apologize for the condition of the room. This feedback has been escalated to management so it can be thoroughly investigated and addressed with our housekeeping and maintenance teams.We regret that your stay fell below expectations. As a gesture of goodwill, we would like to offer you 50% off your next stay with us. Please reach out to us directly so we can arrange this for you.Thank you again for bringing this to our attention. Your feedback helps us improve, and we hope to have the opportunity to provide you with a much better experience in the future.