The room was ok but the TV didn’t work and the front desk had a hard time trying to fix the problem. Was on the first floor and very noisy with everyone upstairs moved. Also when someone took a shower upstairs our pipes in our bathroom gurgled very loud the entire time. Went to take a shower in the morning and absolutely no hot water. I ask to change rooms to an upstairs room and not on the side of the street right next door. They said if I wanted a room on the non-street side which had double beds it would cost me an additional 15.00 for that. Meanwhile no consideration on what we went through the night before or compensation for no hot water at all.

酒店回复：Thank you for your review. We are very sorry to hear that you did not have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.