Staff is mixed, some are excellent like annissi, most are barely willing to help, poorconcierge. Hotel was very cold, but they supplied heater when we asked. Everytime you leave the hotel you need to resign internet. Breakfast buffet was below average. no shelves large enough in the shower. They clean once in 3 days . it s a pain to ask for anything including water, new towels etc Not a 4 stars hotel

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