No hot water. This was a work trip and had to take cold showers the first 2 mornings I was here. They waved the resort fee but I honestly don’t think that makes up for me paying $400 a night, I expect better at that price. People got stuck in the elevator so my boss couldn’t access her room for about an hour. Staff was nice. Room was clean. Food was good at restaurant. Unfortunately my company will not be staying here again.

酒店回复：Thank you for taking the time to share your feedback.We sincerely apologize for the issues you experienced during your stay, particularly the lack of hot water and the elevator disruption. This is certainly not the level of experience we aim to provide, especially for a business trip, and we completely understand your disappointment.We do appreciate your kind comments regarding our staff, room cleanliness, and dining experience, and we regret that the overall stay did not meet expectations. Your feedback has been shared with our management team for review and improvement.Thank you again for your honesty.Kind regards,Esmé Hotel Team