We had to change rooms because the furnace wasn’t working, and then when we got to the other room, it wasn’t working great. The staff was more than accommodating. And the valet guy was very fast.

酒店回复：Thank you for sharing your experience. We’re so glad to hear our staff and valet team took great care of you, though we’re truly sorry for the trouble with the heating in both rooms. Keeping our guests cozy is a top priority, and we'll have our maintenance team look into those units immediately. We appreciate your patience and hope to provide a perfectly seamless (and warm!) stay next time.