I booked 2 rooms here for 3 nights, I thought I was booking Ombak Villas which is their sister hotel as the pics look the same. ?It’s obviously a mistake a lot of people make as when you book in they have a little map which shows both hotels that they point at. ?I asked could ?I have a refund for the room or partial refund and they declined resulting in me paying twice. ?It’s of course my own fault , but it’s out of season and the resort ?is quiet so I think a little ?more flexibility from the hotel chain could have been much better.

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