Bottom Line Up Front: Pro: - Interesting, characterful property - Lovely decor, comfy beds. - Kind and attentive housekeeping staff. Con: - Not watertight. Rooms feel musty. Serious leak during a rainstorm that left me and my bags wet in the middle of the night. -Intermittent and confusing communication from Management. -Lackluster breakfast options - No in person reception service - No toiletries - Broken amenities (lights, shower door, etc) I very much wanted to like The Burrow but I'm afraid it was a disappointment. I booked with the proprietor offline because I find that small independent businesses appreciate that - it helps them to reduce overhead from 3rd party sites. This was a mistake as communication was intermittent, confusing and frustrating. Once I was in communication with Phoebe things were better and she was more responsive and she assisted in booking a taxi which worked flawlessly. Whoever remodeled and decorated the Burrow did an excellent job. The old building has been sympathetically and creatively re-thought and it is clear that extensive attention was given to furnishings, art etc. However the place needs some serious TLC as it felt, particularly once in the rooms, that upkeep has been neglected. But the final straw for me was on our third night. There was severe weather and I woke up thinking it was raining indoors. Rain was falling through both the bathroom and bedroom windows which both overlooked the inner courtyard. This made it impossible to sit on the toilet and I had to move my bags across the room to avoid what ended up being a puddle roughly the size of a twin bed. Water also seeped into my son's room but to a much lesser extent. Never before have I abandoned a hotel before the end of my stay but I did in this case. I felt wet, itchy and uncomfortable in the room and checked out early. Though Phoebe did offer us an alternative room at the time, I simply didn't feel like I wanted to devote any more of my holiday to feeling disappointed. It took several weeks to get any kind of response from the proprietor to my request for reimbursement which was denied though they did offer me a coupon for 2 nights off a future stay. Let me say that I think this property had tremendous potential. It just wasn't living up to it on my visit in December 2025. Rooms2.0Service2.0Location2.0 RoomsThe rooms needed airing, lightbulbs were either dim, flickering or non-functional. There was one bottle of hand soap and another unidentified toiletry in a travel bottle. The sink plug in one room did not work and in another, the shower door was broken. Overall my first feeling was therefore disappointment - I felt I was paying lux guest house prices and getting hostel quality. I will say however that the beds, though older, were comfortable and the sheets soft. I reported these issues to Phoebe and while the rooms were clearly given some attention the next day, several of the issues remained unfixed (shower door, plug). WalkabilityThe Burrow is

酒店回复：