We stayed 24-28 January . 7 adults and a baby. We had lots of activities planned and I was frequently at the front desk needing taxis, booking restaurants and checking information. The staff there were great - patient , helpful , smiling . A big thank you to Paula who stepped in without hesitation to babysit when we were let down. Despite her reception shift finishing she stayed on and ensured the baby was well looked after and our big night out could go ahead. That’s really putting the customer first. The food was excellent . Breakfasts fabulous. We also enjoyed the Turkish restaurant. Afternoon tea in the lounge was a lovely gathering point at the end of the day and we lingered to listen to the excellent pianist. This hotel is well run - you know things will run smoothly when the general manager greets you on arrival. Well done to the team at Cresta Palace!

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