Guest
时间:2024/09/01
ItaliaRail went on strike the morning we were to leave to Sorrento. Called Sorrento Colors & Suites advising that we couldn't make our reservation & requested our money reimbursed. We were told they needed 24 hours advance notice for cancellation. We further explained we didn't know 24 hours in advance of train strike. They did not give our money back. Very dissappointed.
酒店回复:Sorry but why we have to refound you if it’s not out fault this reservation is not true . It’s a scam