This property is an Airbnb and should not be listed on *******. The check-in experience was horrible, very upsetting!

酒店回复：Dear guest, we find it difficult to dispute criticisms of our service from those admittedly rare customers who use reviews as a means of retaliation for some lack of satisfaction with something they were not entitled to. We believe that every possible criticism is useful for necessary self-criticism and improvement, but we must always rely on its credibility. Conversely, the good reviews we boast are one of our most reliable indicators of the quality of our accommodations. We are always open to comments that can help us improve our services, continuing to satisfy our customers, both regular and new. Best regards