Guest
时间:2023/11/01
Big room nice ans clean. But we faced some weird situation. In the morning there was on guy knocked the door and open our room door. Don’t know how it was possible… but it was scared me …
酒店回复:Hello Siriluk, Thank you for taking the time to rate your stay at the Hotel Berlin K?penick by Leonardo Hotels. We are very sorry that you were not satisfied. We are doing our best to resolve the matter you raised. If you don't want to be disturbed, please hang out on the door the red card. We apologize for the inconveniences. Thank you for letting us know. Kind regards, Katrin Kraske, Guest Relations Manager