Guest
时间:2025/06/01
The rooms are very small, even by Paris standards but somewhat expected given the hotel's location (Marais). Staff were very helpful and allowed us to switch rooms. Unfortunately, we woke up at 3:00 am (jet lag) and discovered an ant infestation in the bathroom and in the vestibule (and we are talking about more than a sprinkling of ants, an army that required the night clerk to come in with some kind of bug spray). We were allowed to switch rooms the following morning.
酒店回复:Dear Marianne,Thank you for taking the time to share your experience with us. We’re glad to hear that our staff was helpful and responsive. We are sorry for the inconvenience you experienced during your stay. Our team took immediate action by offering you a room change the next morning to ensure you could enjoy the rest of your time with us.We truly appreciate your understanding and hope to have the opportunity to welcome you again under better circumstances.Warm regards,LarissaHotel Bourg Tibourg