. . . . well we didn't go !!!! I had planned to book a week there and so I wrote nicely to them (Reservations dept) and explained that we are a retired couple looking to stay for a week in the early part of September. I told them that we are flexible so any seven day period during that time would be OK. 24 hours later I had heard nothing but eventually I had a response saying that unless I gave them specific dates they could not quote. Strange! So, I wrote back and suggested the 9th of September. A sluggish response finally came in offering me a price which was 50€ MORE than I could book it on ***********. So I wrote back and said "that is stupid" after all you have to pay them a large commission. They never replied - so we won't go. The point is, that the booking desk is the most important department in any hotel and clearly the management do not have their eye on the ball which left me wondering what else they are letting slip??

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