Guest
时间:2023/05/01
Pet tolerant rather than pet friendly!
As the title suggests you can bring your pet (and pay for the privilege) as long as it only stays in the room. You cannot take your pet to any outdoor space within the complex so cannot have a drink or dine outside with your pet. Disappointing.
Another issue is the lifts. We waited 30 minutes after check in to get a lift to the room. Only 2 of the 3 lifts were in operation. When a lift did arrive, twice, it was occupied by staff who refused to allow guests to enter. Unbelievable.
酒店回复:Dear Paul,Thanks very much for sharing your experience, and specially for your assesment, it helps us improve our services. We have already spoken to the staff and reminded them that guests are most important for us. As for the lifts, when hotel closes for the season, they will be renewed.Kind regards