The hotel eventually resolve the issue by relocating me to another, better room. But the room they initially gave me had heating problems, such that it would heat the room up to 80° without a way to stop the heat from coming in. At the same time, there was some mold growing in the grout in the shower area. The room they relocated to is a more expensive room and much better. The part that was infuriating was that they were trying initially to explain to me that that’s the way the heating system would work. Eventually, I had to call Trip.com to complain, and that was when Trip.com called the hotel, and then they relocated me to another room. ??

酒店回复：尊敬的宾客：您好！非常感谢您对我们酒店的宝贵反馈。我们对您遇到的房间空气质量问题深感抱歉，这确实影响到您的入住体验。您提到的房间温度高达80°问题深感抱歉，经了解当天房间温度是28°。冬日暖阳，可能让您感觉房间有点热。对于冲浴区水泥浆中长霉的问题，我们每天都有专业人员进行彻底清洁和消毒。确保所有衞生设施都处于良好的状态。我们非常感激您最终得到了满意的解决，期待您的下次光临，体验我们改进后的服务。期待再次与您再次相遇。