This is an expensive youth hostel! No front desk, no breakfast. Management is confrontational and offensive.

酒店回复：Dear Aaron. Thank you for visiting Engelberg, that always makes us very happy. We are sorry that you did not enjoy our service. Transparent communication is very important to us, which is why our self check-in guesthouse is well described before booking. Unfortunately, you expected a multi-star hotel and complained loudly in the lobby, which is why we offered you a free cancellation, which you did not want, which is why we are surprised by your renewed choleric comments.We are proud of our concept, which we disclose transparently before the booking, which you are welcome to experience but do not have to. With the app you can reach us 7/24h during your stay, so that the person on duty (there is always at least someone working in the house) can help you. Thanks to the concept that no employee is permanently sitting around underemployed at a reception, our rooms are cheaper than other houses in Engelberg. In addition, thanks to the freely available communal kitchens, you can save even more by cooking for yourself if you wish. We are happy to offer services such as extra cleaning, breakfast etc. at any time for an extra charge. Guests who want an all inclusive service experience will find many super nice hotels in Engelberg that offer this experience for the corresponding price. We very much hope that you will visit Engelberg again and find a suitable 4 or 5* hotel for you.