Hotel staff is rude and unfriendly to guests. Our room had a couple of very unpleasant maintenance issues (door would not lock, shower was clogged and other people’s hair was coming out of the drain) that were not addressed when we raised them. There are far better places to stay in Delhi. This hotel is not at all good value for money or a good experience for guests.

酒店回复：Dear Tamara,Thank you for taking the time to share your experience. We are truly sorry to read about the difficulties you encountered during your stay, as this is not the level of hospitality we strive to provide.We would like, however, to clarify—always with respect—that your original reservation was for an economy double room and upon arrival we offered you a complimentary upgrade to a room with view, as a gesture of goodwill. We regret that, despite this effort, your stay did not meet your expectations.We are particularly concerned about the maintenance issues you mentioned, as well as your comments regarding staff attitude. Problems such as a door not locking or unresolved plumbing concerns are unacceptable and we sincerely regret that these were not addressed promptly at the time they were reported. These matters are being reviewed internally, both from a technical and a service perspective.Your comments regarding value for money are also taken seriously. While our location can present certain challenges, this should never come at the expense of guest comfort or experience.Thank you again for your honest feedback. We will do our best for these matters, as such reviews help us identify areas that require immediate improvement.Kind regards,The Management Team