At first glance the hotel looked fine, the reception looked bright and well presented but that’s where the good feelings ended. I wasn’t expecting a lot but really what I received was below that level, much below the most basic of standards. The walls were marked and dirty, the mattress possessed not a single shred of comfort. After explaining my issue with the guy from reception, they were so kind to switch my room and later found a second mattress protector had been put on to the bed in my room. This was because I spoke Chinese and persisted that the empty rooms had not yet been checked into. They were quick to change this and I appreciated that. I understand that the pandemic has been a shocking time for those who are in the hotel business but this property needs a complete overhaul. I had no fault with the staff but the management would do well to make the rooms more comfortable, the staff don’t deserve disgruntled customers.

酒店回复：抱歉带给您不好的体验。您提到床垫硬的问题我们已经在逐步改善。关于前台服务的问题我们也在不断的提升。希望您能再给我们一次服务您的机会，我们会以真诚的服务和完善的设备让您满意，再次感谢您提出的宝贵建议！最近没有人再反馈此类问题了，欢迎您再来入住监督我们的改进，也期待您能联系我们，让我们进一步了解哪里没有做好，帮助我们改善，让更多客人得到好的服务。