You have to tell the reciption everything you need, they will not automatically check to refill the shampoo, soap ... etc.

酒店回复：Dear guest, thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced regarding the replenishment of amenities. Our team is committed to enhancing our proactive service checks to ensure all guest needs are met promptly. We truly value your input and hope to have the opportunity to welcome you back for a significantly improved stay. Wishing you pleasant travels ahead.