Positives The staff are all friendly and helpful and work hard. They had to deal with many issues we had and did their best to remedy the problem. Food is good only. Staff tried to make sure our food allergies were accommodated. Grill restaurant was good. Italian restaurant had a lot more options and food was better. Oriental was the best Beach is good but sand is black and water is not clear so there was nothing to see snorkelling. The water was super warm and waves were mild. Kayaking is offered which we did and enjoyed. Wildlife is everywhere and you’ll see iguanas, coati, raccoons, tons of birds and howler monkeys. The howlers act like roosters and start howling at 5am for wake up call! Negatives Oh dear we had a lot of problems between the 6 of us and when speaking with other guests, we found out that we were not the only ones. One couple in our group was given a room super far away and was given a new room much closer to ours. But then that room a/c caught on fire and the room filled with smoke yet no smoke detector went off. They were moved to yet another room with two beds instead of one and often didn’t get clean towels or the room cleaned during the week. Our room had a repaired ceiling that leaked to the point that I had to put 3 buckets underneath to catch the water so it didn’t flood the floor. Someone came on day 3 to fix it at 1030pm (!) yet it took another day for the leaking to stop. Beach towels often ran out so we had to keep wet and dirty towels.

酒店回复：Dear Sir, We appreciate the time you have taken to provide us with your opinion of your stay.We sincerely regret that certain aspects of your accommodation did not meet expectations during your visit. Our team is committed to resolving maintenance concerns promptly and ensuring consistent towel availability throughout our facilities.We're delighted you appreciated our culinary offerings across multiple restaurants and the dedication of our staff to dietary needs. It's wonderful to hear you enjoyed exploring our natural surroundings through activities like kayaking while observing the local wildlife.We hope to welcome you back in the future for an improved stay.Kind regards,Raúl Arranz MedranoGeneral Manager