Guest
时间:2025/11/01
Compact delightful resort. Small but top quality service and outstanding room decor and size. Breakfast is a big problem ...... because there is no buffet, table service gets overwhelmed. Most families come in at the same time in the morning and staff are way over their heads ........ this needs to be addressed by management..... either they get a lot more staff or they need to convert to buffet. We ordered smoked salmon and they had none left. No regular oatmeal, no toast, no maple syrup for waffles or pancakes....... they are drowning in orders and cannot handle the rush. Otherwise the resort is wonderful. Beach has no stones or rocks and is very accessible. Def a return visit but they need to do something with Breakfast quickly.
酒店回复:Dear guest, Thank you for taking the time to share your feedback following your recent stay at Susurros del Corazón. While we’re delighted to know you enjoyed many aspects of the resort, we regret that your breakfast experience fell short of both your expectations and the standards we hold ourselves to. Your observations are truly valuable, and our team is already reviewing them as we work to enhance our morning service. We hope that on a future visit to Punta de Mita, we’ll have the chance to welcome you back and provide the seamless, elevated experience you deserve and that defines us. Best, Christian González General Manager