Guest
时间:2025/10/01
定的奢华房,一开始酒店安排的是4楼,阳台打开只能看到停车场和树完全没有海景,第二天跟携程工作人员反馈後立刻联系酒店帮我换了9楼的房间,很满意携程的服务,全程不需要我跟酒店交涉。酒店一般般这个价格不值得,健身房室内游泳池都是需要单独付费的。健身房也小器械少。吃饭记得提前取号,一般也不会等太久
酒店回复:Thank you very much for staying at Hotel Monterey Okinawa Spa & Resort.Our guest rooms are located on floors 3 through 9, and room assignments are made based on reservation status and plan details. We sincerely apologize that the room on the 4th floor we initially assigned did not offer the ocean view you desired.However, we were relieved to learn that you were satisfied after subsequently changing to a room on the 9th floor through Trip.com. We are grateful to Trip.com for their efforts, which spared you the trouble of negotiating directly.Thank you also for your valuable feedback regarding our restaurant service. Our advance ticketing system is designed to reduce your wait time, and we will continue striving to make the process even smoother.We deeply regret that your recent stay was not entirely satisfactory. We sincerely take your feedback to heart and will dedicate ourselves to improving our services.Should you visit Okinawa again, our entire staff will strive even harder to provide you with a satisfying stay. We sincerely look forward to welcoming you back.