Good hotel. Bad management - no rules for guests. Drunk, noisy guests. We stayed at the hotel with our 2-year-old son for the weekend. Offering a wonderful new water world for the little ones and pool activities. 2 children's boxes. Children's playhouse /machines/. Excellent food and nicely renovated rooms. Mascot and animations. It sounded like a great family outing. The hotel offers all-inclusive services, including beer and wine drinks. This attracted many noisy guests, who were already drunk and asleep at the reception by 6 p.m. The housekeepers were doing their work and pouring. No one told the guests that they would not get any more beer. Although the rooms had thick walls, through the door in the corridor you could hear the shouting of drunken people returning around 9 pm. - 2 a.m. per room. What regularly woke up my child. Elderly guests 70 plus went to relax in the pool activity for children. They sat there for a really long time and used the pearl bath and the trikes. At the same time, they also had trikes in the relaxation pools and large jacuzzis just for them. It did not make a good impression when instead of children in the children's pool there were old guests scratching their heels /I saw that/. Therefore, it would be good to set rules for pools. Older clients also went to the toilet in the children's section of the pool. Although the men's and women's toilets were only about 5 meters away. After all, if the women's toilet is occupied, I don't go to the men's or the children's - I'll wait. The hotel has many advantages, which I really appreciate, such as a TV by the pool, an offer of water or a large bottle of water at every step, excellent food, nice rooms and bathrooms, many possibilities for children's entertainment. Unfortunately, there are no set rules for guests and no one checks the guests. guests selfishly do what they want and it spoils the impression of the hotel. I don't know if the hotel focuses on families with children or on clients who go for free beer. Thank you for the statement from the hotel management.

酒店回复：Dear Guest, First, we would like to say thank you for rating us and giving us feedback about your stay in our hotel! We really appreciate that you shared your thoughts and experiences with us! Thank you so much for mentioning how family friendly our hotel is with the activities and playhouse. Also, we are glad that you were satisfied with our meals and services. Although, we apologize for the inconvenience! We always want to learn and to improve, so thank you for bringing this issue to our attention, we will look out for it more! Our staff always tries to intervene if they notice anything like you mentioned above. So, please accept our apologies, our main goal is to give the best experience for our guests. Overall, we still hope you had a pleasant time, and collected many great memories. We hope to welcome you again soon among our guests, until then we wish you all the best! Best wishes, Hotel Management