Guest
时间:2025/09/01
The views were wonderful. The breakfast food was delicious! It was hard to coffee before breakfast as we tried twice but they hadn’t/wouldn’t make it even though we came out twice. The morning cook was really grumpy so we had to wait to the set breakfast time. We were up at 7 but said we would have breakfast at 8:30 so we had to wait even though he was in the kitchen. He just ignored us trying to figure out how to do it and eventually said he would make it later.
酒店回复:Thank you for your feedback. We were a little surprised by your comment, as coffee is always available to our guests 24/7, not just during breakfast hours. This is explained at check-in, and we’ve set up a fully stocked guest coffee bar in the kitchen for your convenience. In the mornings, while our cook is focused on preparing breakfast, I personally assist guests with any needs — and I can assure you, I would never turn anyone away who was looking for coffee.It’s possible there was a misunderstanding, and if so, I truly apologize. I take pride in being warm and welcoming, especially first thing in the morning, and I’m sorry if you felt otherwise. We value your input and will keep working to ensure every guest feels cared for.