No Concierge on the day I arrived so amateur advice on restaurants etc was given by receptionist: which was shown to be completely wrong. Also the free sauna is only free for a deluxe room from 6-10am and 8-10pm otherwise you pay an extra €25 per person: this I find is sharp trading.

酒店回复：Dear Mr. Stanley,I thank you very much for your recent stay at NH Collection Helsinki Grand Hansa and for taking your time to share your experiences. Your feedback is valuable to us and we're sorry to hear about your experience with our concierge services. Our team strives to provide accurate and helpful advice to enrich your stay, and it's unfortunate to hear that this was not the case.The details about our sauna access are usually communicated upon check-in and we regret any confusion regarding this. We assure you that we're committed to transparency and clarity in our services. The complimentary sauna throughout the whole day is included for Premium rooms and above. We hope to have the opportunity to welcome you back and provide a more positive experience in the future. Thank you for sharing your thoughts with us.Sincerely,Erkki KerttulaConciergeNH Collection Helsinki Grand Hansa