G?u?e?s?t? ?U?s?e?r
时间:2025/01/01
The rooms and common areas were somewhat clean, but not up to the standard I expected for a resort. There were some areas that seemed neglected. The location was not very convenient. The amenities were decent but nothing special. Some facilities are still in construction.
Shuttle van bus to Porto was late for half an hour than the given scheduled time , during return hours also the driver didn’t pick all the hotel guests at the meet up point on so all of us ended up taking cab back to hotel.
酒店回复:Dear Jing,Thank you for your honest feedback. We sincerely apologize that certain aspects of your stay did not meet your expectations. Your comments about cleanliness, the shuttle service, and ongoing construction are very important to us, and we will address these concerns with our team to improve our services. We truly appreciate your input and hope to have the opportunity to provide you with a better experience in the future. Please feel free to reach out to us directly if there’s anything we can do to make things right.Best RegardsKora Beach Resort Phuket