One of the best hotels we have stayed at. Came with a family of five, had a great room with excellent views. But the service was unmatched. Staff made us feel at home, and took care of us like we were the only guests in the hotel. We enjoyed benefits of the gold room, including complimentary drinks, breakfast, and afternoon tea. The spa and pool were also exceptional.

酒店回复：Dear hammad y Thank you very much for your kind and thoughtful review. We are truly honored to have had the opportunity to welcome you and your family, and we’re delighted to hear that your stay was such a memorable one. It brings us great joy to know that you found our service exceptional and that our team made you feel at home. Creating a warm and personalized experience for each guest is at the heart of what we do, and your words are a wonderful affirmation of our efforts. We’re also pleased that you enjoyed the comfort of your room and its views, as well as the exclusive benefits of the Gold Room, including the complimentary drinks, breakfast, and afternoon tea. It’s wonderful to hear that our spa and pool facilities added to your overall experience. Your recognition of our rooms, location, cleanliness, service, and sleep quality means a great deal to us. We will be sure to share your feedback with our entire team, as it will serve as a great source of motivation. We sincerely hope to welcome you and your family back again soon for another exceptional stay. Warm regards, Zulkiflee Januar Director of Operations Fairmont Tokyo