On the duty manager is super nice! She gave us a suite upgrade and helped recommend a great pho restaurant! Their team also helped me book several Michelin restaurants! Top notch service!

酒店回复：Dear lauraymond,Thank you for having chosen InterContinental Hanoi Landmark72 as your hotel of choice in Hanoi. Creating memorable experience for our guests has always been at the heart of everything we do. We are elated to learn that what left you with most long-lasting impression is the exemplary service and warm hospitality rendered by our Front Desk and Concierge team. Your recognition of their efforts are very encouraging and will certainly empower our colleagues to strive for the best every day.We certainly hope to have another opportunity to showcase our excellent service on your next visit to InterContinental Hanoi Landmark72. Regards, Thao DoQuality & Continuous Improvement Manager