The laundry bill was collected during the midnight break at 02.30 in the morning by a male receptionist, it was very unfortunate with the very bad behavior of the male staff.

酒店回复：Dear Valued Guest,Thank you for bringing this to our attention. We’re truly concerned to hear about your experience with the late-night billing and the behavior of our staff. This is not the level of service we aim to provide. Please rest assured that we are addressing this matter seriously and have already followed up with the team involved to ensure such situations do not happen again. We value your feedback greatly and appreciate the opportunity to improve. We do hope you’ll consider staying with us again so we can deliver the warm and seamless hospitality that reflects our true standards.Best Ragards, Courtyard by Marriott Danang Han River