Booked for family staycation. Kids enjoy the splash water. Family room is big but not clean. Towel previous guest still in the toilet and 3in1 shower gel not refill for our family. Iron must request but we not get the iron after request many times. Disappointed

酒店回复：Dear User,Thank you for taking the time to share your feedback. We’re glad to hear that your family, especially the kids, enjoyed the splash water area. However, we sincerely apologize for the cleanliness and service shortcomings you encountered during your stay. What you described is not the standard we strive to maintain, and we truly regret the inconvenience caused by the unclean room, missing amenities, and delay in providing the iron. Please be assured that we have shared your comments with our housekeeping and front office teams to prevent similar issues in the future. We appreciate your honesty and hope to have another opportunity to restore your confidence in us during your next visit.Warm regards,The Quest Hotel Team