Average stays experience, The environment was good and cozy landscape garden. Not much service provided, including baggage transferring, we need to carry the baggages from outside of the road until bring it up to 2nd floor by ourselves, no lift yet no one is helping us. Need to notify the staff for room cleaning services everyday otherwise they won't clean it up and the floor is kind of sticky. The laundry room located at top floor, kinda scary if wanna do night laundry.

酒店回复：Dear customer,Thank you for taking the time to share your feedback about your stay at our guesthouse. We're delighted to hear that you enjoyed the cozy environment and the beautiful landscape garden.However, we're truly sorry to hear that your experience wasn't entirely satisfactory. The lack of assistance with baggage transfer and room cleaning services didn't meet your expectations, and we apologize for the inconvenience caused. Your concerns are very important to us, and we'll take immediate action to address them.Firstly, we'll look into providing better luggage transportation solutions for our guests. We understand how tiring it can be to carry heavy bags up to the second floor, especially without an elevator. We'll consider adding luggage carts or designating staff to help with luggage transfer to make your stay more comfortable.Regarding the room cleaning services, we'll strengthen our staff training to ensure that housekeeping is done promptly and thoroughly without needing to be reminded. We want to maintain a clean and pleasant environment for all our guests.As for the laundry room's location, we'll assess the feasibility of improving lighting and safety measures around the area to make it more convenient and less intimidating for nighttime use.Once again, we apologize for not meeting your expectations during your stay. Your feedback is invaluable to us, and we're committed to making improvements to enhance the experience for future guests.We sincerely hope to have the opportunity to welcome you back to our guesthouse, and we'll strive to provide you with a better stay experience next time.Warm regards,Dali ancient city is slightly sweet