I booked The Kilmartin Hotel pretty last minute for a business trip . The reviews on trip advisor are not a true reflection on our stay at all. We arrived at 2:30 pm approximately to find that all of the doors were locked, with no sign of life. We then phoned and no one answered, so we left a message, we were not called back. The temperature outside was approximately-1 Celsius at the time. We decided to walk round to the back of the property and saw the chef cooking in the kitchen. We knocked the window and he came out. He was very friendly and helped us to the best of his ability. He called another staff members who then arrived 5 minutes later to check us in and show us to our room. We paid ￡110 for a room which was supposed to have a bath, that was not the case, we had a room with a shower, but that want an issue. The main issue was the room. We got “The Winter” room and I can honestly say that it is the worst room that I have ever stayed in. I run a very successful tour company and stay in hotels and B and B’s all over the country.with clients from all over the world and for me not to post this review would be completely irresponsible as I would hate anyone to pay good money to come to Scotland, to find this disgraceful accommodation. On entering the room, we found the ceiling rose hanging down from the light fitting with single core, single insulated cables with live terminals exposed. I must add that I am also a fully qualified electrician with over 25 years experience. The other main issue was the ceiling, with horrific water marks and mould on the ceiling. During the night, we were both woken up on several occasions with a scratching noise from within the walls, The property clearly has an issue with mice or rats. I find this level of hospitality disgusting and not acceptable. It would cost a decorator ￡150 approx for a days work, plus some sugar soap, stain block and white emulsion paint to touch up the ceiling. There is obviously a bigger problem from above the ceiling, but to walk in to the room and see it like that was disgusting. I have read many of the reviews, one I believe from 2019 was from the same room and even a photo of the same light fitting hanging down. I will say that the staff were all friendly, the haggis starter was very good, as was the steak pie, my cheeseburger was dry. The onion rings were absolutely disgusting and drenched in oil and I could not eat them. Breakfast was also absolutely fine. All I can say is , the way the hotel is at the moment, avoid avoid avoid. The location is stunning and steeped in history and people deserve much much better.

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