We stayed at the hotel for 7 days and had a mix of experiences. All in all, it was a wonderful stay, though there were some irritations. It seemed as there were two separate organizations that are totally disconnected. I had already communicated extensively with various staff members before our arrival; everyone was very helpful, all inquiries were answered immediately, and we had already booked a great deal. Although we arrived very early, the room was already available and everything was prepared as discussed. Except for one phone call in which we were asked to make a reservation for the evening. The lady confirmed that we didn’t have a reservation. I didn’t make a new reservation—we’d already done that in advance. We then went to the agreed-upon restaurant, we had a reservation and everything went as planned. That evening, we were supposed to stop by the front desk briefly to discuss the menu for the next day’s dinner on the beach. But the next morning, another call came asking us to make a reservation for that evening. "There is definitely no reservation for dinner on the beach" was the message. About two hours later, there was another call—this time to discuss the dinner in detail and reserve a buggy for 7:00 p.m. At 7:00 p.m., however, there was no buggy there; I ordered one, and it arrived quickly. When asked where I was going, I said to dinner at the beach. The buggy driver said that wasn’t possible, drove past the front desk, and was told that nothing had been planned. On a hunch, he drove to the beach, and lo and behold—everything was set up and went as planned. The buggy driver even suggested we ask our butler… but there wasn’t one. On the one hand, everything was great; on the other, no one knew anything. There were quite a few of these situations that were consistently very unsettling. This is likely more of a management issue than a problem with individual staff members. But the truly wonderful experiences definitely outweighed the rest. First and foremost, Aarush, who made our dinner at the beach a memorable experience; Ayush, who took great care of us during our private BBQ at the villa; Herman, who gave us great tips during the cocktail-mixing class; and—absolutely outstanding, one-of-a-kind, and full of passion—Margaret, who shared so many wonderful insights with us during the Rum Experience. Many thanks also to everyone else who isn’t mentioned by name here. You gave us a truly wonderful, pleasant, and relaxing time that we won’t forget anytime soon. It wouldn’t be right not to highlight the performance of the staff at the “well-run organization,” so 5 stars nonetheless.

酒店回复：Dear Werner, Thank you for sharing your thoughts regarding your recent stay with us at Raffles Seychelles. We are pleased to hear that you enjoyed many aspects of your visit, particularly the memorable experiences provided by our dedicated team members. Your kind words for Aarush, Ayush, Herman, and Margaret are greatly appreciated and will be shared with them. However, we regret to learn about the inconsistencies you encountered with your reservations and communication during your stay. It is our priority to ensure that all guest experiences are seamless and enjoyable. Your feedback regarding the coordination between our departments is invaluable and will be taken into consideration for continuous improvement. We appreciate your understanding and patience in navigating these challenges. We are grateful for your recognition of the overall positive aspects of your visit and thank you for your five-star rating. We hope to have the pleasure of welcoming you back for another unforgettable experience in the future. Best wishes, Steven Stefaniuk General Manager