Messed up my anniversary trip. Waste of money to celebrate 21 years but was let down over and over. Rained in lobbies, they canceled our dinner reservations and our moon light dinner. Didn't decorate room toll last night. It smelled like sewage on our hotel side. So much to complain about and wish it was better cause overall waste of money. Need a free or discounted compensation

酒店回复：Dear guestThank you for choosing Grand Palladium Jamaica Resort & Spa to celebrate such a meaningful occasion as your 21st anniversary, and for taking the time to share your experience. We are truly sorry to learn that your stay did not meet expectations and that this special trip was affected by multiple inconveniences, including the weather impact in our facilities, the cancellation of your reservations, delays with the room decoration, and the unpleasant odor you encountered. Please accept our sincere apologies for these shortcomings.We deeply regret the lack of consistency and follow-through you experienced, particularly regarding your anniversary arrangements, which should have been handled with the utmost care and attention. Your feedback has been shared with the relevant departments to ensure improvements are made in communication, planning, and overall guest experience so that situations such as yours are not repeated.We genuinely appreciate you bringing these matters to our attention, as they are essential in helping us improve. While we regret that your experience fell short, we do hope you may consider allowing us the opportunity to restore your confidence in the future and provide you with the memorable celebration you originally envisioned.