I received a significantly worse room than the one I booked, and the hotel is refusing to change it. I booked a “Standard Country House Double with Garden View”, which, according to the description and photos, includes two large windows, two armchairs with a table, and is located on the 1st or 2nd floor. Instead, I was given a “Small Double Room” on the 3rd floor, with only one small window and without the two armchairs and table, which is clearly a lower-category room and materially different from what I booked. The reception manager informed me that the hotel is fully occupied and that changing the room is not possible. Additionally, upon check-in, the reception manager refused to provide the room keys unless I “mandatorily provided my email address” in a notebook. This appears to be a violation of privacy and personal data protection. The dental kit is not included in the room by default and is available only for an additional charge. The room does not have a refrigerator. +1 extra star for the fresh berries and really good breakfast.

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