Guest
时间:2026/05/01
Room furniture very dated and not in very good condition.
Limited menu in restaurant
Soup
Indian curry or sandwich
Sandwich one thin slice of ham slice of cheese and about six pieces of onion
For a four star Hotel this is totally unacceptable
Had to find another restaurant for our second night.
酒店回复:Dear Doreen,Thank you for taking the time to share your feedback following your recent stay with us.I am very disappointed to read about your experience, particularly regarding the restaurant offering during your visit. I fully appreciate your frustration with the limited menu options available and completely understand why this fell far below expectations for a four-star hotel experience.While we were unfortunately operating under temporary kitchen limitations at the time, I fully accept that the alternatives provided were not of the standard guests should expect from us. Your comments regarding the sandwich offering and the lack of suitable dining options are entirely fair, and I am very sorry that this ultimately resulted in you having to dine elsewhere during your stay.I also appreciate your feedback regarding the condition and style of the room furniture. We recognise the importance of ongoing refurbishment and investment throughout the hotel, and guest feedback such as yours plays an important role in highlighting areas requiring attention.Thank you again for your honest and direct feedback. While I regret that your experience did not reflect the standards we aim to deliver, I do genuinely appreciate you bringing these matters to our attention.Kind regards,Michael MastersonGeneral Manager