The property itself was okay, but the service was highly unprofessional. I booked my room online, but the man at the front desk claimed they had not received the payment. After I showed him my receipt, he finally gave us our room. To make matters worse, a woman working there was incredibly rude. She actually made fun of me and laughed about the situation with the desk worker.

酒店回复：Dear Guest,Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and frustration you experienced during your stay.What you described does not reflect the level of hospitality and professionalism we strive to provide to our guests. We are very sorry for the confusion regarding your payment and especially for the behavior you encountered from our staff. Please be assured that your comments are being taken seriously and will be addressed internally to ensure this does not happen again.We truly appreciate your patience and your decision to stay with us despite the unpleasant situation. Your feedback helps us improve our service and guest experience.We hope you will consider giving us another opportunity in the future to provide you with the comfortable and respectful stay you deserve.