There was no hot water. The staff didn't let me know about that fact. During checkout they had no idea I'd already paid for the room. They barely said goodbye. This hotel is basically a single family detached house so you can hear everything. Combination of these factors force me to assign a 1 star review.

酒店回复：Dear Kuanysh Bay,First of all, we sincerely apologize for the terrible experience you had during your stay with us.Regarding the lack of hot water during your stay: there was an unexpected full-day municipal gas maintenance work that day, which caused a temporary hot water outage. We deeply regret that we failed to inform you of this situation in advance, this was entirely our mistake.We also take full responsibility for the other issues you mentioned: the confusion about your prepayment at checkout, as well as the cold farewell and poor sound insulation experience in our property. There is no excuse for our shortcomings in service and facility management.We have already arranged full internal rectification: we will establish an emergency notice mechanism for facility maintenance, optimize front desk checkout information verification process, and upgrade our guest departure service standards. We will also actively carry out sound insulation improvement work for our rooms.We truly respect your honest feedback, and we hope we can have the chance to welcome you again and show you a greatly improved stay experience.Best regards,Hotel Management