booked the Ironworks Aparthotel for 4 nights. I selected this venue because the rooms seemed spacious, the location was relatively close to the conference I was attending and the price seemed reasonable. The Ironworks Aparthotel team have tried to think of so many ways to put the customer first and anticipate their needs. Firstly, the reservation process was simple and straightforward. I did not have to pay for the room straight away and I received a reminder that payment was due close to specified time indicated in during the reservation process. I received my check-in details the day before arrival. This process was easy also consisting of a key code for the main entrance and a numbered lockbox for my room. The room (5) I was given was very well appointed as shown in the pictures. The rooms appear to be as indicated by the photographs on the website. It consisted of a kitchen (complete with dishes, cups, glasses, refrigerator, small hob, air fryer, soaps, dishcloths, etc); everything needed to make yourself breakfast in the morning or a meal in the evening. The only downside is that this particular room did not really have a comfortable place to sit and eat the meal (it looks like other rooms are larger and have a designated space for that). The room was very nicely decorated with calming grey, green, blue colours throughout. The furniture looked new with lots of cupboard and storage throughout. The shower was clean and nice. Whilst the shower pressure was good enough, the temperature was hot and you didn’t have to wait long. So it came as complete surprise to me that the bed was so awful. The foot of the mattress was higher than the head (I wish I had taken a photo), and when I sat down, I just sank. The bed was very soft and unsupportive. The pillows on the other hand were great - thick and comfortable. But sadly, 3 nights on poor mattress was all I could take. When I expressed direct feedback to the Aparthotel team after I left, this was the response I got back (within a couple of hours)… “I do wish you had let me know, we really are here to help and do care and prepared to put things right, whatever it is. We always would greatly appreciate the opportunity to put it right. I have a local mattress supplier who could have delivered a king mattress the same day and we would have had the bed remade the very same day. This will now happen on Monday and no one will stay in that room until it’s been replaced. It’s a small business that we’re truly very proud of and we’re genuinely pleased that you’ve let us know.” Having read this, I regret not reaching out to them to see if they have could fixed the problem. They are there to help and based on this response, I would recommend this place and encourage anyone who stays here to call them if you have any issues at all. They really want to make your stay as comfortable as possible. In fact I plan on booking again should I be in this area. They have done a really good job.

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