Well located and being steps away from SM Clark. Room is quiet which is very much needed due to working late night. Very friendly people and great customer service BIGGEST DOWNSIDE: Shower area wasn’t draining and water was pooling on the floor. We had to use our feet to clear the water Bath towels are very old and worn out

酒店回复：Dear Valued Guest,Thank you for taking the time to share your feedback following your recent stay. We appreciate your candor, as it highlights both our strengths and the critical areas where we need to improve.I am glad to hear that our prime location right next to SM Clark provided the convenience you needed, and that your room offered the quiet sanctuary necessary for your late-night work schedule. It is also wonderful to know that our team's friendly nature and commitment to great customer service left a positive impression.However, I am deeply concerned by the issues you encountered in your bathroom. Dealing with a blocked shower drain and having to manually clear pooling water with your feet is completely unacceptable and far beneath the standards of comfort we promise our guests. Furthermore, providing old, worn-out bath towels does not reflect the premium experience we aim to deliver. Please accept my sincere apologies for these oversights.Rest assured, I have addressed these points immediately with our Executive Housekeeper and Engineering team. Our technicians are clearing the shower drainage system to ensure proper water flow, and we are actively auditing our linen inventory to discard and replace any worn-out towels immediately.Thank you again for holding us accountable. We hope to have the opportunity to welcome you back in the future to provide the seamless, pristine, and fully functional stay you rightly expect and deserve.Warm regards,Alain HerreraFront Office Manager