Was nice hotel, not as special as others. Customer service was lacking, kindness and helpfulness of staff was also lacking. Room was large, no closet.

酒店回复：Dear Grace It was with great surprise and astonishment that we received your comment. As you can see from our other reviews, one of our greatest strengths is precisely our guest hospitality and our ability to exceed expectations. We deeply regret that you did not feel this dedication during your stay. Your feedback is essential for us to analyze internally what may have gone wrong and to ensure that the excellent service and kindness we are known for remain consistent. We hope to have the opportunity to welcome you back to provide you with the memorable experience that is standard at our Palace. The Palácio da Lous? Team