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酒店回复：Bula Vinaka,Thank you for your feedback and for bringing this matter to our attention. Please accept our sincere apologies for the inconvenience you experienced during your stay. This does not reflect the standards we aim to provide at Yue Lai Hotel, and we will be addressing this with our housekeeping team to ensure improvements are made.Regarding the e-booking system, kindly note that this is a new online booking process, and we understand that not all guests may be familiar with the platform and its procedures. Online payments are temporarily held and will be refunded back to your account after check-out.We truly appreciate your understanding and value your feedback as we continue to improve our services. Please feel free to contact our front desk should you require any further assistance.Vinaka and Kind regards,Yue Lai Hotel Management