Guest
时间:2026/05/01
The room smelled like a combination of ammonia, dog urine and a cleaning agent that didn’t cover the smells. The water pressure was very low in shower and previous hairs left in shower and toilet area
酒店回复:I am so sorry for your bad experience. I wish you would have mentioned that while you were at the hotel we would have moved you to a different room. We are in the process of shampooing all of our rooms and only have a couple left to take care of. We are a pet friendly hotel but we try to limit which rooms are used for stays with pets so we can monitor the condition and address issues like odor. I assure you we take this very seriously and are very sorry for this experience.