I love the Retlaw, beautiful hotel and the rooms are beautiful. I have stayed there 4 times and every stay has been amazing, except this time. We stopped into the onsite bar. The bartender was unbelievably rude. She made us feel super uncomfortable along with the other patrons. One patron got up and left and rolled his eyes at her behavior. We didn’t even want to sit at the bar to have our cocktail, we took it to the room. If I was her manager I would dismiss her immediately. The gentleman the time before that was amazing friendly and super accommodating.

酒店回复：Thank you for your recent feedback. Repeat guests are always the greatest compliment, and we always appreciate seeing a familiar face back. Guests should never feel uncomfortable or unwelcome, and we apologize that certain aspects of your stay were not up to expectations this time. Your feedback is important to us, and we will make sure to forward it to the appropriate channels. We hope to see you again soon so we can have the opportunity to provide you with the great experience you've come to expect from us.Warm Regards,Michelle Angell General Manager