Arrived at the hotel to find that the toilet and bathroom are in the middle of the room with no privacy as it is just behind glass. Picture on the website showed a plane of glass but we thought it was a wardrobe. The picture made it so obscure as to mislead. As I was travelling with a friend we would never book with a bathroom in the middle of the room even when in the description it states private bathroom which it is not. We were told by the reception that no other rooms were available. However, be careful as all the rooms are like this. We were promised a refund and stayed at another hotel locally with a normal bathroom. After 10 emails the manager said his staff are not authorised to offer a refund without his authority so get everything in writing before you leave or indeed the refund Itself. This statement from the manager says it all and I quote ' If we had to refund any guest who didn't like something about our hotel, we'd have to close down tomorrow.' How about offering good old customer service and be a respectable hotel that honours its promises made by its own staff. Rather than stealing money from good customers $550 euros! Do yourself a favour and stay away

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