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特拉斯酒店,贝斯特韦斯特尊贵酒店 - 评价详情
  • Guest 时间:2026/05/01
    The food was OK. Need more variety for breakfast had the same Menu for breakfast every morning. The grounds were beautiful the rooms not so much had mold in the bathroom stayed for a week on two separate reservation. I switched to a different room type on the second reservation. Forgot my watch in the safe when I switched rooms, spoke to the front desk and the GM up-to-date my watch has still not been returned, Was told by the GM that they are doing an investigation. since checking out no one has contacted me. Would not recommend this property.
    酒店回复:Thank you for taking the time to share your detailed feedback.While we are pleased to hear that you appreciated the beauty of our grounds, we are truly disappointed to learn that several aspects of your stay did not meet expectations.Please accept our sincere apologies regarding the limited breakfast variety. We understand how important it is to offer diversity, especially for guests staying multiple nights, and that is why we are currently updating our menu options. We are also deeply concerned about the condition of your room, particularly the issue of mold in the bathroom. This is not reflective of our standards, and we sincerely regret the discomfort this caused. Rest assured, this matter has been escalated to our housekeeping and maintenance teams for urgent attention.Most importantly, we sincerely apologize for the distress caused by your missing watch. Following a thorough investigation, we sincerely regret that we were unable to locate your watch. Your experience is not the one we strive to deliver, and we truly regret that we fell short on multiple levels. We value your feedback and are committed to addressing these concerns thoroughly.We appreciate you bringing this to our attention and hope to have the opportunity to restore your confidence in us.
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