Despite the fact that the Fern Brentwood, in Mussoorie, is a Marriott series hotel; it came through as a rather poor apology for a 3/4 star inn. The very first introduction to the room was disconcerting. The commode was stained and an overpowering smell filled the room. The guest safe, tucked inside the wardrobe cupboard, did not function; the receiver of the room intercom made loud screechy noises making it difficult to communicate and the woodwork was scratched and chipped - much like the furniture in an economy lodging. The housekeeping did away with the offending odor by submerging the seat in Harpic and liberally spraying some rather strong deodorant. The sole restaurant, which served, breakfast, lunch, tea and dinner, was seriously understaffed. The waistcoated, tie clad regular stewards would make only the briefest of appearances and then disappear. That left one or two black shirted trainees who were pleasantly indifferent and laid back. Although the hotel tried to lay a proper spread for meals, the cooking was sub par. South Indian dishes like dosa and idli sambar lacked any taste at all. Unlike most five star establishments, where the restaurant manager and the sous chef come around asking if the guests are satisfied and inquiring about special requirements, if any; absolutely no one made an appearance at the Fern Brentwood on any of the four days that we stayed there. The hotel charged rupees two hundred a night to provide dorm beds for drivers of our cars. Our driver later told us that the bedsheets were unwashed and the bathrooms were dismal. I would not like to repeat the experience as the hotel is mediocrity posing as luxury.

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