Front desk wasn't very helpful. Upon the arrival we made several calls to request various small things, and none of them was fulfilled, despite promise of "in 5 Minutes". Learned to help ourselves by ourselves. Looks like there is a shortage of cleaning maids. You can never tell at what time your room will be cleaned, or cleaned at all (at the beginning we had two days without service). On the positive side - the Junior Suite upgrade (Building 5), was totally worth the money. Large bedroom with a sitting/guest room, good and quiet ACs in each room, double large TV set, balcony with a stunning view - all for extra $30 per night. The food has significantly improved over the last visit (it was 2 years ago). The buffet food was good, and the two a-la-carte restaurants actually positively surprised with the quality and taste. Great scuba diving club with the friendly host Lily and the outstanding resident divemaster Vincenso. This is an excellent place for the beginner scuba divers, and great even for the pros. Saw a variety of rare sea animals including eagle rays and manatees (lamantin). Snorkelling is also outstanding with a lot of fish and other creatures. Positively, the place has improved a lot over the past two years

酒店回复：Dear AnthonyThank you very much for sharing your feedback about your stay with usWe appreciate your detailed review and are pleased to hear that you enjoyed the upgrade to the junior suite, including the spacious layout, the quiet air conditioning, and the views from the balcony. We are also very happy to hear your positive impressions of the buffet and à la carte options, as well as your experiences with diving and snorkeling.We sincerely regret those aspects of your stay that did not meet your expectations, particularly regarding the responsiveness and consistency of the housekeeping service. Please note that daily housekeeping is available from 10:00 AM to 5:00 PM, provided the “Do Not Disturb” sign is not hanging on your door. Your feedback is important to us, and we remain committed to providing attentive and timely service, as well as reliable room maintenance, that reflects our standards.We are encouraged to hear that you have noticed significant improvements since your previous visit. We appreciate your feedback and the time you have taken to share it.We look forward to the opportunity to welcome you back and provide you with a perfect and enjoyable experience.Sincerely,