I recently stayed at the InterContinental Chantilly Chateau Mont Royal. Overall, the hotel's service level is exceptionally high, and the staff are incredibly professional. In particular, I would like to highly commend Mr. Alexander, hotel manager, for his outstanding hospitality. He truly went above and beyond and made us feel very welcome. However, the cleanliness of the room definitely has room for improvement and unfortunately did not live up to a 5-star standard. Upon checking into our room, we were shocked to find that the toilet still had visible waste residue left inside. While the management and front-of-house service were excellent, a luxury hotel must maintain impeccable hygiene standards. I hope the housekeeping team can look into this issue to ensure it doesn't happen to future guests.

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