Room was not ready when we arrived (extra bed and cot). The hotel is call anda have a great pool to relax. Is to park

酒店回复：Dear Guest,Thank you for taking the time to share your feedback with us.We are delighted that you enjoyed our pool facilities for relaxation.However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret the inconvenience with your accommodation setup upon arrival, as our rooms are available from 2:00 p.m. with the possibility of a delay during peak occupancy periods. Our housekeeping team works diligently to ensure all spaces meet our standards.Finally, we are pleased that you found our parking convenient during your visit.We hope we may have the pleasure of welcoming you back soon.Kind regards,Maribel Bosch, Dirección